Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 29, 2026
1. Introduction
Seven Sea Holidays Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our visa consultancy services. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that you provide directly to us, including:
Personal Information
- Full name, date of birth, and nationality
- Contact information (email, phone number, address)
- Passport details and identification documents
- Travel history and immigration records
- Educational background (for study visa applications)
- Employment information and financial documents
- Family information and dependents
Automatically Collected Information
- Device information and IP address
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide visa consultancy and application assistance services
- To prepare and submit visa applications on your behalf
- To communicate with you about your application status
- To respond to your inquiries and provide customer support
- To send you important updates and notifications
- To improve our services and website functionality
- To comply with legal obligations and regulatory requirements
- To prevent fraud and ensure security
- To analyze usage patterns and improve user experience
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
With Immigration Authorities
We share necessary information with relevant immigration authorities and embassies as required for visa application processing.
With Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as cloud storage providers, payment processors, and communication platforms. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our clients or others.
With Your Consent
We may share information with other parties when you have given us explicit consent to do so.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure storage systems with restricted access
- Regular security assessments and updates
- Employee training on data protection
- Access controls and authentication mechanisms
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain application documents and records for a period of 7 years after the completion of services, or as required by applicable regulations. After this period, we securely delete or anonymize your information.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to certain processing activities
- Portability: Request transfer of your data to another service provider
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
- Provide personalized content and advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives adequate protection in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Seven Sea Holidays Pte Ltd
Email: privacy@sevenseaholidays.com
Phone: Available via WhatsApp
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.